Last updated: 08 August 2026
HiveOP (“HiveOP”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, contact us, request our services, or otherwise interact with HiveOP.
1. Who We Are
HiveOP is a digital marketing agency providing SEO, AI Search Optimisation (GEO), PPC, Web Development, Landing Page Design, CRO, and white label digital marketing services.
Website: hiveop.com
For privacy-related questions or requests, please contact us through our Contact page.
2. Information We Collect
When you contact us or use our website, we may collect:
- Name
- Company name
- Email address
- Phone number
- Website address
- Business and project information
- Services you’re interested in
- Information you provide through forms or enquiries
- Information you provide when communicating with us
We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and website interactions.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Contact you about your project
- Prepare proposals and quotations
- Provide and manage our services
- Communicate with clients
- Improve our website and services
- Understand website usage and performance
- Measure advertising and marketing campaigns
- Send marketing communications where permitted
- Protect our website and systems
- Meet legal and regulatory requirements
4. Cookies and Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use our website, measure performance, and improve our marketing.
We may use analytics and advertising technologies provided by third parties. These may include Google, Meta, Microsoft, LinkedIn, TikTok, or other providers, depending on the technologies currently used on our website.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Advertising and Tracking
We may use advertising and conversion tracking technologies to measure the effectiveness of our campaigns and understand how visitors interact with our website.
These technologies may include pixels, tags, cookies, or similar tracking tools.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
6. How We Handle Your Information
We do not sell or rent your personal data. We only provide access to personal data to third-party service providers where reasonably necessary to operate our website, communicate with you, provide our services, or maintain our systems.
These providers may include website hosting, email, analytics, CRM, advertising, security, and other technology services. They are expected to handle personal data securely and only for the purposes for which it is provided.
We may also disclose personal data where required by law, regulation, legal proceedings, or to protect our rights and systems.
We do not sell your personal data.
7. International Data Transfers
Some of our service providers may process or store information outside Malaysia.
Where this occurs, we take reasonable steps to ensure that your personal data is handled securely and in accordance with applicable data protection requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
9. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate information
- Ask how your personal data is being used
- Withdraw consent where applicable
- Request that we stop using your information for certain purposes where permitted
We may need to verify your identity before processing a request.
11. Marketing Communications
If you receive marketing communications from us, you may unsubscribe at any time.
You can use the unsubscribe option provided in the communication or contact us directly.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
13. Children’s Privacy
Our services and website are intended for businesses and general audiences. We do not knowingly collect personal information from children for the purpose of providing our services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updates will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us through our website.